Dopp Kit
We want you to love your LINNÉ ritual and feel confident in your purchase. Because skincare is deeply individual, we encourage new customers to begin with our travel sizes to ensure the products are the right fit for their skin.
If you have questions about choosing or using your products, our team is always happy to help at hello@linnebotanicals.com.
We recommend introducing one product at a time when trying a new ritual.
Returns & Refunds
Returns are accepted within 30 days of delivery under the following conditions:
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All returns are subject to inspection upon receipt before a refund is issued.
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Travel sizes may be returned after opening and use. Refunds and exchanges will be issued less a 20% handling fee.
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Full-size Signature and PRO sizes are final sale once opened and are not eligible for return.
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Unopened, unused products in resale condition may be returned less a 10% restocking fee.
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Return shipping costs are the responsibility of the customer.
Damaged, Missing, or Defective Items
If your order arrives damaged or incomplete, please contact hello@linnebotanicals.com as soon as possible. Please include your order number, the name associated with the order, and photographs if applicable. A member of our team will follow up with next steps regarding replacement or refund.
If you believe a product may be defective, please email hello@linnebotanicals.com with your order number, the name associated with the order, and a description of the issue. Our team will review and follow up with next steps.
Not Sure if a Product is Right for You?
We want you to feel completely confident before investing in a full-size product. Here are three easy ways to find your perfect match:
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Take Our Skin Quiz →
Get instant, tailored recommendations based on your skin type, concerns, and goals. -
Reach Out for Personalized Guidance
Email us at hello@linnebotanicals.com and our team will curate a routine just for you. -
Try Before You Commit
Many of our products are available as deluxe minis or discovery sets, so you can test texture, scent, and performance before purchasing a full size.
SHIPPING POLICY
We ship within 3 business days of order receipt and offer free domestic shipping for orders over $100. With this service domestic shipments deliver within 3-7 business days , but longer delays should be expected around the holidays. We also offer the option to upgrade to EXPRESS and RUSH shipping for additional fees. International orders ship within 4-10 days worldwide using FedEx or UPS. International shipping is free for orders over $250 in value.
We understand that things happen in transit! That's why LINNÉ offers carbon neutral Corso Shipping Insurance to protect your purchase. Stay opted in at checkout to protect your order from loss, damage or porch thieves. By deselecting shipping protection, LINNE is not liable once your package leaves our facility.
International customers please be aware that your country may be subject to additional taxes, customs duties and fees levied by the destination country. LINNÉ is under no responsibility to accept a return, nor issue a refund, where the customer has declined to pay these fees.
Shipments which are rejected by the receiver may result in the customer incurring a redirection fee. If the package is returned to LINNÉ, the customer forfeits the original shipping cost.
We use standard recyclable unbleached cardboard boxes and biodegradable packing material for all shipments.
Please reach out if you have further questions about our shipping policies. Thank you!
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