Shipping & Returns
RETURN POLICY
We accept returns within 15 days of delivery. Please review the conditions below before initiating a return:
Unopened Products
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Must be in perfect, resaleable condition
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Eligible for a refund minus a 10% per item restocking fee
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Refunds are processed once the return is received and inspected
Opened Products
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Eligible for store credit only
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Store credit will reflect the product cost minus 25% of the purchase price
Not Sure if a Product is Right for You?
We want you to feel completely confident before investing in a full-size product. Here are three easy ways to find your perfect match:
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Take Our Skin Quiz →
Get instant, tailored recommendations based on your skin type, concerns, and goals. -
Reach Out for Personalized Guidance
Email us at hello@linnebotanicals.com and our team will curate a routine just for you. -
Try Before You Commit
Many of our products are available as deluxe minis or discovery sets, so you can test texture, scent, and performance before purchasing a full size.
How to Start a Return
Email hello@linnebotanicals.com. within 15 days of receiving your order. Items sent back without prior authorization will not be accepted.
Shipping Your Return
Please securely wrap your items and ship via FedEx, UPS, or USPS. LINNÉ is not responsible for returns lost or damaged in transit. Be sure to include your name, address, phone number, email address, and order number inside the package. Shipping fees are not covered.
Damages and Issues
Inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect so we can make it right.
Refunds & Store Credit
Once your return is received and inspected, we will confirm whether a refund or store credit has been approved. If more than 15 business days pass after approval and you haven’t received your credit or refund, please contact us at hello@linnebotanicals.com.
SHIPPING POLICY
We ship within 2 business days of order receipt and offer free domestic shipping for orders over $100. With this service shipments deliver within 3-7 business days, but longer delays should be expected around the holidays. We also offer the option to upgrade to EXPRESS and RUSH shipping for additional fees. International orders ship within 1-4 days worldwide using FedEx or UPS. International shipping is free for orders over $250 in value.
We understand that things happen in transit! That's why LINNÉ offers carbon neutral Corso Shipping Insurance to protect your purchase. Stay opted in at checkout to protect your order from loss, damage or porch thieves. By deselecting shipping protection, LINNE is not liable once your package leaves our facility.
International customers please be aware that your country may be subject to additional taxes, customs duties and fees levied by the destination country. LINNÉ is under no responsibility to accept a return, nor issue a refund, where the customer has declined to pay these fees.
Shipments which are rejected by the receiver may result in the customer incurring a redirection fee. If the package is returned to LINNÉ, the customer forfeits the original shipping cost.
We use standard recyclable unbleached cardboard boxes and biodegradable packing material for all shipments.
Please reach out if you have further questions about our shipping policies. Thank you!
